Effective Date: January 30, 2025
At Humergo, customer satisfaction is important to us. If you receive a product that is damaged or has a manufacturing defect, we’re here to help.
Eligibility for Returns
We accept returns only under the following circumstances:
- The product has a manufacturing defect, or
- The product was damaged during shipping or delivery.
To be eligible for a return:
- The return request must be submitted within 15 days of receiving your order.
- You must provide proof of purchase (such as your order confirmation or receipt).
- You must provide clear photographs or videos showing the damage or defect.
- The product should be unused except as reasonably necessary to identify the issue and should include its original packaging where possible.
Non-Returnable Items
We do not accept returns for:
- Change of mind or personal preference
- Incorrect product selection by the customer
- Normal wear and tear
- Damage caused by misuse, improper handling, modification, or unauthorized repairs
- Products damaged after delivery due to customer negligence
How to Request a Return
To request a return:
- Contact our customer support within 15 days of delivery.
- Include:
- Your order number
- Proof of purchase
- Photos or videos of the damaged or defective product
- A brief description of the issue
- Our support team will review your request and respond within a reasonable timeframe.
Inspection & Approval
Once your request is received, we may ask for additional information if needed. If your return is approved, we will provide instructions for returning the product.
We reserve the right to decline return requests that do not meet the eligibility requirements outlined in this policy.
Refunds or Replacements
If, after inspection, the product is confirmed to have a manufacturing defect or shipping damage, we may, at our discretion:
- Replace the product with the same or an equivalent item, or
- Issue a full or partial refund to the original payment method, where appropriate.
Approved refunds will be processed within a reasonable period after the returned product has been received and inspected. Processing times may vary depending on your payment provider.
Return Shipping
If the return is approved due to a verified manufacturing defect or shipping damage, Humergo will provide instructions regarding the return shipment. Where applicable, we will bear the reasonable cost of return shipping.
Contact Us
For return requests or questions regarding this policy, please contact us:
Humergo (Developed and marketed by Universal Designovation Lab)
Email: [email protected]